You can find a suitable assignee for a job using skills. With skills, you will be able to see what skills for a job a worker has.
First, you need to create a list of all available skills.
⚠️Skills creation page is only available for users with administrator rights.
Open the Settings → Skills page.
Press Add skill. A new field will appear. Enter the name of the skill there.
Add the skills that you need and press Save. You can edit the skills list at any time: you can change the positions of the skills, delete unused skills, and add new ones.
⚠️When deleting a skill that is used somewhere, you will see which workers and templates are using this skill.
How to add skills to a worker is described in the article Adding skills to a worker.
If you need any help, contact us by email: firstname.lastname@example.org.