Support

After installing the Planado FSM application for Android or iOS, to make sure your phone is configured for optimal work, check the following settings.

⚠️ Depending on your device, your interface can be different from shown in this tutorial, but you still should have all the following options in your Android Settings. If you're using iPhone, check the Settings icon on your Home Screen to find them.

1. Turn on location tracking

Go to Settings → Location services and turn on location. In the location mode, use Locate by network and GPS (High accuracy).

2. Turn on push notifications

Go to Settings → Apps → Planado FSM and check if Notifications are turned on.

3. Planado notifications have priority

Go to Settings → Notifications and status bar → Manage app notifications → Planado. Make sure Allow notification, Priority, and Alert are all turned on.

4. Enable automatic update for Planado FSM in the Play Store

In the Play Store, go to the Planado FSM page and in the upper-right corner, open the menu and check the flag to Enable auto-update. 

5. The latest version of Google Play services is installed

Planado relies on Google Play services to enable push notifications and ensure proper synchronization. If these services are not installed or updated to the latest version, the application may not function as expected. Upon launching Planado, you will be alerted with a warning message or a notification indicating that Google Play services are unavailable.

Huawei and Honor devices do not have Google services pre-installed. For the application to work correctly on these devices, Google services must be installed separately via microG and Gbox. How to do this is described in the instructions.

6. Fast network connections are enabled

Photos created in Planado cannot be uploaded using a slow 2G network connection. To successfully upload photos to the server, ensure you are connected to a 3G, LTE, or Wi-Fi network. If you’re relying on cellular networks, check that you’ve selected the fastest available network mode by navigating to Settings → SIMs and networks → Network mode.

If you need any help, leave us a ticket or write to our email address: support@planado.app.