1. I have not received an account activation mail, what do I do?

Check your spam box, it could be filtered as spam by your email provider. If  it's not there, please check if you registered the correct email address: 

  • Go to planadoapp.com and at the bottom of the page and sign up again;

  • If your email and domain main are already registered, you will receive a popup window with a message including a link to your domain. 

If your email and domain were found, go to your [domain name].planadoapp.com and click Send activation mail again. If your domain wasn't found, it probably means you used the wrong email address during registration. You can write to us to change the email address or try again with a different domain name.


2. How to configure Job reports to have more than one photo?

Go to Settings → Templates.

  • Use a pre-existing template or create a new one;

  • In the Job report section add a report field with a type Photo. You can add as many as you need to use in the future.


3. How to remove a user from the schedule?

In the schedule, you can see all the users with permissions to complete jobs in the mobile application. If you want to remove a specific user from the schedule completely, you will need to remove this permission from him:

  • Go to Settings → Users;

  • Choose the user you want to remove;

  • Take off the flag from Allowed to complete jobs for the mobile application. 

You can read more about configuring permissions of your users in article Permissions and licenses.


4. How to upload your list of clients?

  • Go to Settings  Data Upload;

  • Upload a file in CSV format with a list of your clients.

You can download an example CSV file to see the required format. If the upload was successful, you will see a message with the amount of new clients.


5. How to change the name of the sender in SMS?

You can't change the name of the sender in SMS using Planado default options. You can include the name of your company in the body of the message.

If it is necessary for you to use your own sender name in SMS, contact tech support.


6. How to automatically add jobs in the schedule?

In case you need some specific jobs to be repeated within a time interval, you can use Recurring jobs:

  • Go to Settings → Recurring jobs;

  • Click on Add recurring job and choose a template;

  • Configure a schedule for posting jobs at the bottom;

  • Click on the Add button.

Planado will create jobs using a template and time interval you set. 


7. What does each job status mean?

Jobs can be: 

  • Posted —a  job was created;

  • Scheduled — a job has date and duration;

  • Assigned — a user was assigned to job;

  • Published — a job has a date, duration, and an assignee, therefore a job is also available in the mobile application;

  • En route — assignee began his way to a client (pressed En route button);

  • Started — assignee began to work on completing the job (pressed Start button);

  • Paused — a job was temporarily paused by assignee;

  • Finished — a job was completed with either successful or unsuccessful resolution.

If you need any help, leave us a ticket or write to our email address: support@planado.app.